{"id":4944,"date":"2021-02-14T02:11:57","date_gmt":"2021-02-14T02:11:57","guid":{"rendered":"https:\/\/demo.mailmeds.com\/?page_id=4944"},"modified":"2021-02-26T19:24:29","modified_gmt":"2021-02-26T19:24:29","slug":"patient-bill-of-rights-and-responsibilities","status":"publish","type":"page","link":"https:\/\/mailmeds.com\/home\/patient-bill-of-rights-and-responsibilities\/","title":{"rendered":"Patient Bill of Rights and Responsibilities"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Patient Bill of Rights and Responsibilities<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Mail-Meds Clinical Pharmacy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Patient Bill of Rights\n\nand Responsibilities<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tEnroll in Mail-Meds (English)<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tEnroll in Mail-Meds (Spanish)<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Click Here to download the printed version<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

To ensure the finest care possible, as a Patient receiving our Pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.
<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Patient Rights<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\u2022\u00a0 To select those who provide you with pharmacy services.
\u2022\u00a0 To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 preference or physical or mental handicap.
\u2022\u00a0 To be treated with friendliness, courtesy and respect by each and every individual representing our pharmacy, who provided treatment or services for you and be free\u00a0 \u00a0 \u00a0 from neglect or abuse, be it physical or mental.
\u2022\u00a0 To assist in the development and preparation of your Plan of Care that is designed to satisfy, as best as possible, your current needs, including management of pain.
\u2022\u00a0 To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer\u00a0 \u00a0 \u00a0 \u00a0of services to another health care provider, or the termination of services.
\u2022\u00a0 To express concerns, grievances, or recommend modifications to our pharmacy in regard to services or care, without fear of discrimination or reprisal.
\u2022\u00a0 To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or Plan of Care.
\u2022\u00a0 To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our pharmacy\u2019s policies,\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 procedures and charges.
\u2022\u00a0 To request and receive data regarding treatment, services, or costs thereof, privately and with confidentiality.
\u2022\u00a0 To be given information as it relates to the uses and disclosure of your Plan of Care.
\u2022\u00a0 To have your Plan of Care remain private and confidential, except as required and permitted by law.
\u2022\u00a0 To receive instructions on handling a drug recall.
\u2022\u00a0 To confidentiality and privacy of all information contained in the client\/patient record and of Protected Health Information (PHI); PHI will only be shared with the\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Patient Management Program in accordance with state and federal law.
\u2022\u00a0 To receive information on how to access support from consumer advocates groups.
\u2022\u00a0 To receive instructions on the safety disposal of drugs that are in compliance with state and federal laws and regulations.
\u2022\u00a0 To know about philosophy and characteristics of the Patient Management Program.
\u2022\u00a0 To have personal health information shared with the Patient Management Program only in accordance with state and federal law.
\u2022\u00a0 The right to request the program\u2019s staff members name, including their job title, and to speak with a supervisor of the staff member if requested.
\u2022\u00a0 The right to speak to a health professional.
\u2022\u00a0 To receive information about the Patient Management Program.
\u2022\u00a0 To receive administrative information regarding changes in or termination of the Patient Management Program.
\u2022\u00a0 To decline participation, revoke consent or disenroll at any point in time.
\u2022\u00a0 Be fully informed in advance about services to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the\u00a0 \u00a0 \u00a0 \u00a0Plan of Care.
\u2022\u00a0 Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for service expected from third parties and any charges\u00a0 \u00a0 \u00a0 \u00a0 for which the client\/patient will be responsible.
\u2022\u00a0 Receive information about the scope of services that the pharmacy will provide and specific limits on those services.
\u2022\u00a0 Participate in the development and periodic revision of the Plan of Care.
\u2022\u00a0 Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
\u2022\u00a0 Be informed of client\/patient rights under state law to formulate an Advanced Directive, if applicable.
\u2022\u00a0 Have one’s property and person treated with respect, consideration, and recognition of client\/patient dignity and individuality.
\u2022\u00a0 Be able to identify visiting personnel members through proper identification.
\u2022\u00a0 Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client\/patient\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0property.
\u2022\u00a0 Voice complaints about services or care, lack of respect of property or recommend changes in policy, personnel, care or service without restraint, interference,\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0coercion, discrimination, or reprisal.
\u2022\u00a0 Have complaints about treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
\u2022\u00a0 Confidentiality and privacy of all information contained in the client\/patient record and of Protected Health Information (PHI).
\u2022\u00a0 Be advised on agency’s policies and procedures regarding the disclosure of clinical records.
\u2022\u00a0 Receive appropriate care without discrimination in accordance with physician orders, if applicable.
\u2022\u00a0 Be informed of any financial benefits when referred to an organization.
\u2022\u00a0 Be fully informed of one’s responsibilities.To select those who provide you with pharmacy services.
\u2022\u00a0 To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 preference or physical or mental handicap.
\u2022\u00a0 To be treated with friendliness, courtesy and respect by each and every individual representing our pharmacy, who provided treatment or services for you and be free\u00a0 \u00a0 \u00a0 from neglect or abuse, be it physical or mental.
\u2022\u00a0 To assist in the development and preparation of your Plan of Care that is designed to satisfy, as best as possible, your current needs, including management of pain.
\u2022\u00a0 To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services.
\u2022\u00a0 To express concerns, grievances, or recommend modifications to our pharmacy in regard to services or care, without fear of discrimination or reprisal.
\u2022\u00a0 To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or Plan of Care.
\u2022\u00a0 To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our pharmacy\u2019s policies,\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 procedures and charges.
\u2022\u00a0 To request and receive data regarding treatment, services, or costs thereof, privately and with confidentiality.
\u2022\u00a0 To be given information as it relates to the uses and disclosure of your Plan of Care.
\u2022\u00a0 To have your Plan of Care remain private and confidential, except as required and permitted by law.
\u2022\u00a0 To receive instructions on handling a drug recall.
\u2022\u00a0 To confidentiality and privacy of all information contained in the client\/patient record and of Protected Health Information (PHI); PHI will only be shared with the\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Patient Management Program in accordance with state and federal law.
\u2022\u00a0 To receive information on how to access support from consumer advocates groups.
\u2022\u00a0 To receive instructions on the safety disposal of drugs that are in compliance with state and federal laws and regulations.
\u2022\u00a0 To know about philosophy and characteristics of the Patient Management Program.
\u2022\u00a0 To have personal health information shared with the Patient Management Program only in accordance with state and federal law.
\u2022\u00a0 The right to request the program\u2019s staff members name, including their job title, and to speak with a supervisor of the staff member if requested.
\u2022\u00a0 The right to speak to a health professional.
\u2022\u00a0 To receive information about the Patient Management Program.
\u2022\u00a0 To receive administrative information regarding changes in or termination of the Patient Management Program.
\u2022\u00a0 To decline participation, revoke consent or disenroll at any point in time.
\u2022\u00a0 Be fully informed in advance about services to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the\u00a0 \u00a0 \u00a0 \u00a0Plan of Care.
\u2022\u00a0 Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for service expected from third parties and any charges\u00a0 \u00a0 \u00a0 \u00a0for which the client\/patient will be responsible.
\u2022\u00a0 Receive information about the scope of services that the pharmacy will provide and specific limits on those services.
\u2022\u00a0 Participate in the development and periodic revision of the Plan of Care.
\u2022\u00a0 Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
\u2022\u00a0 Be informed of client\/patient rights under state law to formulate an Advanced Directive, if applicable.
\u2022\u00a0 Have one’s property and person treated with respect, consideration, and recognition of client\/patient dignity and individuality.
\u2022\u00a0 Be able to identify visiting personnel members through proper identification.
\u2022\u00a0 Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client\/patient\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0property.
\u2022\u00a0 Voice complaints about services or care, lack of respect of property or recommend changes in policy, personnel, care or service without restraint, interference,\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0coercion, discrimination, or reprisal.
\u2022\u00a0 Have complaints about treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
\u2022\u00a0 Confidentiality and privacy of all information contained in the client\/patient record and of Protected Health Information (PHI).
\u2022\u00a0 Be advised on agency’s policies and procedures regarding the disclosure of clinical records.
\u2022\u00a0 Receive appropriate care without discrimination in accordance with physician orders, if applicable.
\u2022\u00a0 Be informed of any financial benefits when referred to an organization.
\u2022\u00a0 Be fully informed of one’s responsibilities.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Patient Responsibilities<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\u2022\u00a0\u00a0To provide accurate and complete information regarding your past and present medical history and contact information and any changes.
\u2022\u00a0 To agree to a schedule of services and report any cancellation of scheduled appointments and\/or treatments
\u2022\u00a0 To participate in the development and updating of a Plan of Care.
\u2022\u00a0 To accept responsibility for your actions if refusing treatment from, or not complying with, the prescribed treatment and services.
\u2022\u00a0 To respect the rights of pharmacy personnel.
\u2022\u00a0 To notify your doctor and the pharmacy of any potential side effects and\/or complications.
\u2022\u00a0 To notify the pharmacy via telephone when your medication supply is running low so a refill maybe delivered to you promptly.
\u2022\u00a0 To submit any forms that are necessary to participate in the Patient Management Program to the extent required by law.
\u2022\u00a0 To give accurate medical and contact information and to notify the Patient Management Program of changes in this information.
\u2022\u00a0 To notify your treating doctor of their participation in the Patient Management Program, if applicable.
\u2022\u00a0 To maintain any equipment provided by pharmacy, if applicable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Personnel honor the patients\u2019 rights to:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

\u2022\u00a0 Have one’s property and person treated with respect, consideration, and recognition of client\/patient dignity and individuality.
\u2022\u00a0 Be able to identify visiting personnel members through proper identification.
\u2022\u00a0 Choose a health care provider, including choosing an attending physician (NA in this setting).
\u2022\u00a0 Receive appropriate care without discrimination in accordance with physician’s orders.
\u2022\u00a0 Be informed of any financial benefits when referred to an organization.
\u2022\u00a0 Be fully informed of one’s responsibilities.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t

If you have questions, concerns or issues that require assistance, please call (800) 939-2022 option 3 for Customer Care.\u00a0 Complaints will be forwarded to management and you will receive a response the next business day.
<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Patient Bill of Rights and Responsibilities Mail-Meds Clinical Pharmacy Patient Bill of Rights and Responsibilities Enroll in Mail-Meds (English) Enroll in Mail-Meds (Spanish) Click Here to download the printed version To ensure the finest care possible, as a Patient receiving our Pharmacy services, you should understand your role, rights and responsibilities involved in your own […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2941,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/home.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"aioseo_notices":[],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":null,"comments_number":"0","_links":{"self":[{"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/pages\/4944"}],"collection":[{"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/comments?post=4944"}],"version-history":[{"count":57,"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/pages\/4944\/revisions"}],"predecessor-version":[{"id":5580,"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/pages\/4944\/revisions\/5580"}],"up":[{"embeddable":true,"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/pages\/2941"}],"wp:attachment":[{"href":"https:\/\/mailmeds.com\/wp-json\/wp\/v2\/media?parent=4944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}