Patients

ENROLL IN MAIL-MEDS

ENROLL IN BLISS Rx

Call Us: 1 (800) 939-2022

| Blog

Patients

Mail-Meds Clinical Pharmacy

Fulfilling Your Specialty Pharmacy Needs

Welcome to JTJ Medical Supply, Inc. which operates all Mail-Meds Clinical Pharmacy and Bliss Rx locations.

The staff at Mail-Meds Clinical Pharmacy and Bliss Rx understands your health care needs are complex and require individual care and attention. We focus on person-centered care services, not just the disease. We partner with you, as part of your care team, providing care that is respectful of and responsive to your preferences, needs, and values. We are here to support you in achieving the most benefit from your medication by:

• Listening to you about how well your medication is working for you.

• Monitoring the effectiveness of and your adherence to your medication.

• Providing support for other conditions and symptoms you may have.

• Providing you education on your medication needs and medical conditions.

• Coordinating services with your doctor.

• Verifying and explaining your insurance benefits.

• Coordinating with your insurance company benefits and obtaining additional

financial assistance for you when available.

• Offering access to clinical Pharmacists 24 hours a day, 7 days a week.

• Enrollment in our Patient Management Program.

• Development of personal Care Plans.

• Providing you with courteous and compassionate staff members who will make the

ordering process and medication management easier.

• Offering specialty packaging and convenient delivery.

WHAT TO EXPECT FROM MAIL-MEDS CLINICAL PHARMACY AND BLISS RX

At Mail-Meds Clinical Pharmacy and Bliss Rx relationship building is central to our work with you. We believe communication is a requirement of that process. Without exception, a patient’s experience is influenced by how care is provided. Our staff are trained to use of non-medical jargon, and our communication is tailored to each individual patient’s age, primary language and ability to understand the treatment, teaching and concerns related to their health care. Through your interactions with our team you will:

• Be reassured.

• Be put at ease.

• Be taken seriously.

• Understand your illness more fully.

• Voice your fears and concerns.

• Feel empowered.

• Be motivated to follow your medication regimen.

• Be given time and treated with respect.

For more information please download our Mail-Meds Welcome Packet.

Main Menu

HOME

PATIENTS

ENROLL IN MAIL-MEDS

ENROLL IN Bliss Rx

Complete Annual Forms

Update Your Insurance

PMP Survey

PATIENT APP PROGRAM

PRESCRIBERS

340b PROGRAM

PROVIDER LOGIN

ADHERENCE PHARMACY

STATE-OF-THE-ART PHARMACY

PHARMACY PROGRAM

PRODUCTS

Medbox Weekly Card

Communication

& Patient Education

Effective communication is more than delivering quality, person-centered care. It is also the vehicle through which patient’s participation in care is improved. We are aware a patient's language, cultural, and unique needs may affect communication. At the time of referral, our Health Benefits Coordinators inquires with each patient and caregiver about their needs and preference. We will do all we can to provide you with oral and written educational materials based on your needs and preferences. If your needs or preferences change at any time let us know.

Financial Obligation

& Financial Assistance

Mail-Meds Clinical Pharmacy and/or Bliss Rx will automatically submit prescription claims to your health insurance carrier based on the date your prescription is filled. If there is a high out-of-pocket cost such as deductibles, co-pays, co-insurance, or out-of-network information a pharmacy staff member will notify you so that we can work together to resolve the issue. We will also provide you a claim print out in writing. We will attempt to identify any possible Co-pay Assistance Referral Programs that may offer financial assistance to help you with out-of-pocket costs. These programs include discount coupons from drug manufacturers, co-payment vouchers, and assistance from various disease management foundations and pharmaceutical companies.

Patient Clinical

Management Program

The services and care offered by Mail-Meds Clinical Pharmacy and Bliss Rx goes beyond having prescriptions filled. Mail-Meds Clinical Pharmacy and Bliss Rx have a comprehensive Patient Clinical Management Program that assists our patients to achieve optimal outcomes from their specialty medication therapies while helping both the payer and provider effectively manage cost.

Click Here To Read Our Welcome Packet

Customer Rights

& Responsibilities

To ensure the finest care possible, as a Patient receiving our pharmacy services, you should understand your role, rights and responsibilities involved in your own Plan of Care.

Click Here To Read Our

Patient Bill of Rights & Responsibilities

CUSTOMER INFORMATION

Mail-Meds Clinical Pharmacy and Bliss Rx has created a customer information section to answer all of your prescription questions.

How to Place an Order
Ordering Refills
Order Status and Medication Delivery
Emergencies and Delivery
Generic Substitutions
Medications Not Available
Adverse Drug Reaction

Medical Emergency
Controlled Substances
Drug Recalls
Returning Goods and/or Supplies
Regulatory Changes
Customer Advocacy
Customer Satisfaction

Medbox 4-Week Card

Pil-bob

OUR EXPERIENCED TEAM

TESTIMONIALS

BLOG

CAREERS

Drug Information for Consumers

Medication Safety

Medication Guides

Adverse Drug Reactions

Drug Recalls

Drug Shortages

How to Safely Dispose of Unused Medications

Sharps / Biohazardous Material Disposal - FDA

Sharps / Biohazardous Material Disposal - Florida Residents

Consumer Advocacy

Consumer Advocacy – Florida Residents

Crisis Support - Crisis Text Line

Crisis Support – Lifeline

Emergency Preparedness

COMPLIMENTS & CONCERNS

At Mail-Meds Clinical Pharmacy and Bliss Rx our customers experience is of the utmost importance to us. It is our desire to provide you with the best quality specialty pharmacy services available. We would like to know what we do well and what we could do better.

To help us maintain our high standards, please take a few moments to tell us how we are doing.

Please click here to complete our Customer Satisfaction Survey or print and return to us by email at customercare@mailmeds.com or through the mail at:

JTJ Medical Supply, Inc.

PO Box 62134

Fort Myers, FL 33906

If you have any comments, questions or concerns about the service or treatment you have received please raise them with our staff so we can address and resolve them at the time they occur. If you do not feel able to raise your concerns with staff or do not get a satisfactory response you should contact our Customer Service team by clicking here and submitting a complaint form, or call, email, or write to us at:

Customer Service Team

JTJ Medical Supply, Inc.

2692 Oak Ridge Court

Fort Myers, FL 33901

Email: customercare@mailmeds.com (Please provide a contact number so we can reach out to you) Telephone: (800) 939-2022 option 3

your simple solution

our policies

NOTICE OF PRIVACY PRACTICES

NOTICE OF NONDISCRIMINATION

STATEMENT OF NONDISCRIMINATION

PATIENT BILL OF RIGHTS AND RESPONSIBILITIES

MISSION STATEMENT

Mail-Meds Clinical Pharmacy is the industry leader and the authority in Adherence Pharmacy. Defined as the clinical practice of improving medication adherence for patients that are prescribed complicated medication regimens, Adherence Pharmacy focuses on empowering the patient to manage their difficult medication regimen while improving their health and quality of life.

MEMBERSHIPS